We continue to follow the government’s guidance at this time and therefore the majority of our staff are still working from home.
We have the necessary support in place to allow client matters to continue to be progressed and therefore you should not experience any delay, save for where this is due to the availability of third parties.
However, we would ask that you assist us by emailing instead of calling wherever possible. We will respond as soon as we can. If you really do need to speak to a member of staff, please call them on their direct dial number rather than the main lines. We have listed these below for ease of reference.
At present the main lines will continue to be answered and where you cannot be put through at the time of your call a message will be sent to the member of staff you are trying to reach. We would like to keep the main lines free for those who have no other way of reaching us. And you are likely to get hold of staff more quickly if you contact directly for now.
We are now starting to offer face to face meetings in cases where we consider this to be strictly necessary and where matters cannot be dealt with at a distance with the use of technology. A full risk assessment will be carried out before an appointment is agreed. Please note that we will only allow one client into the office at a time and therefore attendance at the office is by appointment only. If you attend the office without an appointment you will be turned away to ensure the safety of you, our other clients and our staff.
We will continue to use electronic methods to ID you when required and will provide guidance on signing documents where it is not strictly necessary for us to witness these. Thank you for your patience and understanding.